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About The Founders
Smithsonian Computerworld Award RECIPIENTS
Gail Nichols and Richard Cherry, the Wife and Husband founders are shown receiving their Smithsonian Computerworld Award for creating the now worldwide internet-based Virtual Call Center Technology.
Today, Virtual Call Centers employ millions of people, including people with disabilities, working at-home for major call centers worldwide.
The FANTASTIC ORGANIZER is the next of our award-winning products revolutionizing an important segment of the Appliance Industry Worldwide.
Our 1978 Best Known Worldwide Product
RETURNABLE SECURITY HINGED LID SHIPPING and STORAGE CONTAINERS
At first, we couldn't give these containers away because cardboard boxes were so cheap.
Conventional industry wisdom at first could not conceive the impact of this industry Game Changer until visionary leaders saw it and helped turn it into the worldwide product it is today.
Our first major customer was Sears, Canada 1978 with Mr. Victor Alexeeff, followed by KFC 1979 (Colonel Harland Sanders), who became one of Richard's early mentors.
These patented Shipping and Storage Security Containers revolutionized an important segment of the Shipping and Storage Industry Worldwide.
Our 1972 Most Beneficial Worldwide Product
SEAMLESS STAINLESS STEEL CONTINUOUS FOOD PROCESSING SYSTEMS
Virtually everything you eat or drink came through our most important product: Stainless Steel Seamless Continuous Food Processing Systems.
Previously, all food and beverages were produced with Take-Apart Piping Systems (shown in inset) that were disassembled at the end of each day and manually cleaned . . . a haven for bacteria.
Conventional industry wisdom at first could not conceive the impact of this industry Game Changer until visionary leaders saw it and helped turn it into the worldwide product it is today.
In 1972, Hiram Walker Distillery, Mr. Dick Jacobson, and Kraft Foods, Mr. Kraft personally, gave Richard his first two major orders for his Continuous Food Processing System: (a) Hiram Walker's major plant restructuring in Windsor, Ontario and (b) Kraft Food's newest plant in Allentown, PA., the largest food plant ever built until then.
Currently, Continuous Piping Systems, that you benefit from every day, are in virtually every Food, Dairy, Beverage, and Brewing company Worldwide.
Seamless Stainless Steel Continuous Food Piping Systems revolutionized an important segment of the Food & Beverage Industries Worldwide.
Our 1991 Most Benevolent Worldwide SERVICE
VIRTUAL CALL CENTERS
In 1991, Gail Nichols and Richard Cherry created the original Virtual Call Center technology and business method.
They were then in The Home Delivery Of Everything business (now Amazon) that they created with the help of Tom Monaghan, founder of Domino's Pizza.
Their biggest problem was staffing their Call Center.
With the help of 2 employees (Bob Roseborough and Mike Ordanis), they created the world's first Virtual Call Center.
Conventional industry wisdom at first could not conceive the impact of this industry Game Changer until visionary leaders saw it and helped turn it into the worldwide product it is today.
With significant help from Bell Canada and BellSouth, soon major customers worldwide were using this Virtual Call Center Technology.
This technology initially helped create meaningful employment for people with disabilities and others such as young parents and seniors who needed to work from home at their convenience.
At first, governments accused Gail and Richard of ghettoizing and exploiting people with disabilities, while today over 2 million people including thousands of people with disabilities, are employed around the world in Virtual Call Centers.
You probably talk to one of these agents almost daily at a major retailer, hospital, government office or any other service provider worldwide.
Richard and his company, Willow CSN, received a Smithsonian Computerworld Award and President's Task Force Award for this creation.
Virtual Call Centers revolutionized an important segment of the Call Center Industry Worldwide.
Richard's Best Known Friend & Mentor
Colonel Harland Sanders - KFC and Richard 1979
KFC was the first Food company to replace cardboard boxes with Richard's specially designed Returnable Containers. They were so impressed, The Colonel became involved and took a few lids home for his strawberry patch. Well ! . . . the solid plastic lids killed his strawberries - - - the most interesting story took place and he became one of Richard's closest friends and mentors as did many other Industry Leaders whose Industries Richard helped improve and, in many cases, revolutionize.
One Of Richard's Finest ShareholderS with a few of our Indianapolis Driver Team
Tom Monaghan founder of Domino's Pizza which he sold for in excess of One Billion Dollars.
In 2004, Tom Monaghan called Richard to see if he could assist Richard with The Now Mall using Tom's vast experience in the Rapid Delivery of Pizza that Tom had created 40 years earlier. TheNowMall.com operated successfully in 5 U.S. cities including Indianapolis. However, neither Tom nor Richard could raise the funds needed to grow TheNowMall.com and offset the combination of Amazon, Google AND eBay.
THe almighty's Miracle
This Book, written by Richard and Edited by Gail, a Registered Nurse, is available online at Amazon Books in both a 176 page MASTER Edition and a 56 page BEGINNERS Edition in an effort to help stop the Worldwide Obesity Pandemic.
This book is the True Story of Richard's 200 pound weight loss Miracle in 90 days, 50 years ago, thanks to advice by his next-door neighbor, one of Canada's leading Heart Specialists.